Senior Systems Engineer
Location: Umhlanga, Kwa Zulu Natal
Salary: Market Related
About the Role:
As the Senior Systems Engineer, you’d be responsible for managing, maintaining, supporting, and upgrading our ISP and client servers and network infrastructure.
Advanced server systems administration (Linux/Unix)
Advanced networking – routing, switching, firewalling and general IP networking
Advanced DNS administration
VMware, HyperV, ESXi and related
5+ years’ experience installing, maintaining and supporting a corporate/ISP infrastructure environment.
5+ years working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
5+ years experience installing, maintaining and supporting corporate network environments (LAN & WAN)
VPN and WAN setup/support
Indepth understanding of BGP, OSPF, MPLS, VOIP, VPN
CCNA/CCNP (or equivalent)
Maintenance of our ISP network and hosting environment, including mail, DNS, firewall, web and all virtual server environments.
Effective involvement in projects and the rollout of solutions to clients.
Support and maintenance of custom in-house applications.
Managing the integrity of the network, server deployment, and security.
Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
Provide technical support in terms of hardware, software, systems and administration
Ensure expected service levels and response times are adhered to
Follow the company processes to effectively escalate matters with effective resolutions
Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
Provide after-hours support on rotation with the team
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Build and document network management and telemetry road maps for infrastructure and services
Integrate network management platforms into the Microsoft cloud for new and existing technologies
Experience in workload deployments to public clouds: Amazon, Azure, etc
Architecture and design of fault tolerant systems