Location: Foreshore, Cape Town
About the Role:
Responsible for the efficient day to day operational management of multiple accounts across multi-disciplined Digital Media, Creative and Technology projects whilst being responsible for client communications. This role is responsible for ensuring a consistent level of service delivery and that clients receive value. You’d also be responsible for supporting the account team including Junior Account Managers and Account Executives and will report into the Account Director or Business Director.
Minimum of 2+ years’ experience as an Account Manager working in a Digital Agency
Proven approach to cross-functional, cross-agency and partnership collaboration
Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential
Ability to review campaign results and identify opportunities for improvement
Ability to develop relationships – internally, with your team and externally with clients
Experience with Google Marketing Platform technology
Own transport and driver’s license
Knowledge of digital transformation projects
Experience on Podio, Basecamp and Slack
Google certifications that are up to date
Day to day management of multiple client relationships - Is the initial client ‘go to’ to manage most requests or issues.
Working with clients on new and existing briefs to ensure delivery of efficient and contractually agreed solutions.
Scoping projects and managing delivery against Always On/ Monthly budgets or projects
Invoicing & administration including creating and issuing CEs, receipting of PO’s, monthly client billing and invoicing.
Administration when applicable including contact reports, status meeting minutes
Disseminate information to the internal client service team and operation teams using tools such as Podio and Basecamp.
Daily management of projects within budgets and timelines
Drive and coordinate plans and projects with Consultants, Media Managers and other staff members working on the same accounts
Working with partner agencies to deliver cohesive campaigns/strategies
Ensuring the completion of all weekly and monthly reporting
Present insightful client reports with learnings in Weekly and or Monthly reviews with clients
Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
Effectively manages and coaches the more junior members of the account management team.