Location: Umhlanga, KZN
2+ years’ experience as an Account Director
Experience in negotiation and meeting client requirements
Solid understanding of budgeting and reporting on progress
Knowledge of performance evaluation techniques and metrics
Working knowledge of MS Office and/or relevant software
Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
Outstanding organizational and leadership skills
Planning budgets and activities for account management in the company
Setting up goals and objectives for all subordinate staff
Providing feedback and counsel to account staff to meet quotas/objectives
Managing relationships with clients and guiding account personnel.
Building and maintaining customer relationships.
Ensure the company’s retention of clientele and facilitate further growth.
Conduct performance evaluation using key metrics
Serve as the point of contact for customers in your portfolio
Understand customer requirements and needs to offer suitable solutions and generate new business
Ensure the timely delivery of services and products to clients
Resolve issues to maintain and strengthen customer trust
Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders