Software Support Consultant

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Software Support Consultant

Location: Simondium, Western Cape
Salary: R9k – R11k per month

About the Role:
We are seeking Software Support Consultants to join our dynamic Support Team The main duties of this role would be to provide telephonic or remote support to clients on specialized software and hardware products, mainly related to the Payroll and Farm Management industry. (This is not an IT Technician role). You will also be required to install, configure and troubleshoot our software and hardware products.

Requirements:
1st and 2nd line IT support experience
Excellent customer service experience
Must be fluent in English and Afrikaans as many clients are Afrikaans
Must have a valid driver’s licence as you might need to visit clients in company car
Experience with Payroll and an understanding of the Agricultural sector would be an advantage.

Duties:
Software & Hardware support:
First and second line support on all software, as well as related hardware.
This includes fault finding and solving of problems that clients are experiencing.
Manage the following up of clients dealt with on support issues.
Testing:
Assist with testing of software and related hardware.
Software installations:
Installations of software and hardware products and related admin - Licences, parameters etc. Checking of shortcuts, network links and printers used by relevant software.
Installations may need to be on site so travelling is often necessary.
Preparation of installation package for new installations (cd’s, manuals etc)
Following up of clients for the first month after initial installation to ensure that they are satisfied. Checking setups of new client
Individual training of clients.
Training:
Presenting training classes for a group of clients - includes setting up pc’s, co-ordinating necessary refreshments and printing manuals
Other duties:
Assisting with writing manuals.
Assist with research and development
To assist with special projects.
Ensure that the confidentiality of all client data is maintained at all times.

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